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How duelcasino Handles Your Personal Information

This Privacy Policy covers what data we collect when you open an account, make a deposit via PayPal, Venmo, or Play+, and use our lobby — and how we keep that information secure.

Account data protectionPayPal, Venmo, Play+ transaction privacyYour rights to access and correctionState-law-dependent eligibilityClear data retention terms
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duelcasino How duelcasino Handles Your Personal Information
HOW WE PROTECT YOUR DATA

Data Handling, Cookies, and Account Security

Data security at duelcasino is built around encryption at rest and in transit, strict internal access controls, and routine audits of how personal information moves through our systems. Here is what that looks like across the four areas that matter most to you.

Encryption and Storage

All account data — including payment method details linked to PayPal, Venmo, or Play+ — is encrypted using current standards. We do not store raw card or banking credentials on our platform servers.

Cookies and Tracking

We use session cookies to keep you logged in and performance cookies to understand which parts of the lobby load slowly on mobile. You can adjust cookie preferences inside your browser settings at any time.

Data Retention Schedule

Active account data is kept while you are a customer. After account closure we retain records only as long as required by applicable state regulations, then delete or anonymize them on a rolling basis.

Who Can Access Your Data

Internal access to your personal data is role-restricted. Payment processors like PayPal and Venmo receive only what is needed to complete a transaction — no browsing history or game activity is shared.

PRIVACY CONTACT OPTIONS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct something, or close your account and trigger data deletion, our support team handles those requests directly. Use any of the channels below and reference 'Privacy Request' so we route it to the right team member.

Live Chat Start a chat session from inside your account dashboard. Type 'Privacy Request' at the start and a team member will pick it up and walk you through the process.
Email Support Send your privacy request to our support address listed in your account settings. Include your registered email so we can verify your identity before actioning anything.
Account Settings Some data preferences — like marketing emails and cookie consent — can be updated directly inside your account settings without contacting us at all.

Common Questions About Your Privacy at duelcasino

These are the privacy questions we hear most often. If yours is not covered here, live chat or email support can respond to detailed requests.

We collect your name, email, date of birth, and payment method details such as your PayPal address or Play+ card number. Device and session data is also collected automatically to keep the account functioning correctly.

We do not sell your data. Payment processors like PayPal and Venmo receive transaction data needed to complete your deposit or withdrawal. No personal data is passed to advertisers.

Open a live chat from your account dashboard or send an email to our support address found in account settings. Label it 'Privacy Request' and we will verify your identity before sending a data summary.

Yes. Contact support with a deletion request. We will close the account and remove personal data except where state law requires us to retain records for a minimum period after closure.

Transaction details are encrypted in transit and at rest. We store only a tokenized reference to your payment method — never raw account credentials — and internal access to payment records is role-restricted.

We use session and performance cookies. You can manage cookie preferences in your browser settings. Turning off certain cookies may affect how quickly the mobile lobby loads and whether you stay logged in between sessions.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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